Store Policy

Customer Care

At Sunny & Co, we’re passionate about pets and committed to providing exceptional care for both our customers and their furry companions. Your satisfaction is important to us, and we’re here to help every step of the way.

How We Support You

Friendly Advice
Need help choosing the right product? Our knowledgeable team is always happy to offer expert guidance on pet nutrition, grooming, toys, and more.

Easy Contact
Have a question or concern? Reach out to us anytime via:

Email: info@sunnyandco.co.uk

Telephone: 01482 207660

Order Support
If you are shopping online or receiving local deliveries, we’ll keep you updated with order confirmations, tracking info, and delivery support.

Feedback Welcome
We’re always looking to improve. If you have suggestions or feedback, let us know — your input helps us serve you better.

Caring for Your Pets Like Family
Whether you’re a first-time pet owner or a lifelong animal lover, we’re here to provide caring, personalised service that puts your pet’s well-being first.

Thank you for choosing Sunny & Co. We're honoured to be part of your pet's life journey!

Privacy & Safety Policy

At Sunny & Co, we are committed to protecting your privacy and ensuring a safe, secure shopping experience for you and your pets. This policy outlines how we collect, use, and protect your personal data, and how we comply with the General Data Protection Regulation (GDPR).

What We Collect

We may collect the following personal information when you interact with us in-store, online, or via email:

Name and contact details (email, phone number)
Delivery and billing address
Purchase history and product preferences
Payment information (processed securely by third-party providers)

Why We Collect It

We use your personal data to:

Fulfil and deliver your orders
Provide customer support and updates
Improve our products and services
Send promotional communications (only with your consent)

GDPR Compliance

In accordance with the General Data Protection Regulation (EU) 2016/679 and UK GDPR, you have the following rights:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct or update inaccurate or incomplete data.
Right to Erasure: You can request that we delete your personal data, where legally permitted.
Right to Restrict Processing: You can request limited use of your data in certain circumstances.
Right to Data Portability: You can request your data in a structured, commonly used format.
Right to Object: You can object to the use of your data for direct marketing or certain other uses.
Right to Withdraw Consent: You may withdraw your consent at any time for marketing or other optional processing.

We will respond to your request within 30 days as required by GDPR.

Lawful Basis for Processing

We process your data only when we have a lawful basis to do so, such as:

Consent (e.g., for marketing emails)
Contract (e.g., to fulfill an order)
Legal obligation
Legitimate interest (e.g., improving our services)

Safety Policy

We are committed to maintaining a safe environment for you and your pets:

Regular hygiene and cleanliness of the store and all equipment
Safe handling and storage of grooming products, pet food, and treats
Staff training on safety, pet welfare and pet nutrition

Contact Us

If you have questions about your data, would like to exercise your GDPR rights, or need support, please contact:

Email: info@sunnyandco.co.uk

Telephone: 01482 207660

Payment Methods

At Sunny & Co, we aim to make your shopping experience as smooth and convenient as possible. We accept most major credit/debit cards, however we do not currently accept American Express (AMEX).

We will be accepting payments through PayPal in the near future.

All payments are processed securely through our trusted payment gateway. Your card details are encrypted and protected to ensure a safe checkout experience.

If you have any questions or encounter any issues during payment, please contact us:

Email: info@sunnyandco.co.uk

Telephone: 01482 207660